Client Login

Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Articles

Article Can I change the MX record(s) for a domain?
There are couple of scenarios involving MX records. 1. You want all emails for your domain to go...
Views: 3377
Article Can I have an SPF record for my domain?
Yes, you can and it may be required by some receiving email servers. For shared hosting, if...
Views: 3551
Article How can I check my email through my web browser (webmail)?
To access webmail go to: http://www.your_domain.com/webmail/ or...
Views: 3470
Article How do I check why my mailbox is taking so much space? How do I remove unwanted emails from it?
You can login to your mailbox (email account) via webmail at this address:...
Views: 3483
Article How do I configure Windows Mail in Vista?
Here are the steps you can take to configure your email account hosted on a cPanel server: Note:...
Views: 3278
Article How do I create a POP Email account?
1. Login to your control panel (https://www.your_domain.com/cpanel) 2. Select "Add/Remove POP...
Views: 3635
Article How do I reduce the SPAM? I am receiving too much spam (unsolicited emails).
1. The first thing you need to do is remove Catch All Email for your domain. Please create...
Views: 3563
Article How do I setup a SPAM Block/Filtering system?
Our cPanel has a built in feature, which allows you to block these email messages in a multitude...
Views: 3391
Article How do I setup an email auto responder?
1. Login to your control panel (https://www.your_domain.com/cpanel) 2. Select "Setup...
Views: 3477
Article How many emails can I send?
You are allowed to send a maximum of 1000 emails/hour from your account. This is a safe limit to...
Views: 3431
Article How much email am I allowed to store?
The amount of email you store on your account is counted against your overall storage quota. To...
Views: 3556
Article How to automatically delete emails marked as spam by SpamAssassin?
Spam Box You can enable Spam Box from the SpamAssassin configuration screen in cPanel, and...
Views: 3207
Article I am in a different timezone, how can I view my correct time in webmail?
You can set your timezone in both webmail interfaces: In Squirrelmail : Options : Personal...
Views: 3561
Article I am not receiving new emails?
Please login to your control panel (at http://yourdomain/cpanel) and make sure: 1) Your email...
Views: 3486
Article I am unable to send and receive email?
If you are having a problem with sending email only, please check this section of Knowledgebase....
Views: 3445
Article I am unable to send email and get this error (0x800CCC65) 503 valid RCPT command must precede DATA
'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive...
Views: 3489
Article I am unable to send email to AOL? etc.
If you are on a VPS / dedicated server, please make sure that your main IP has a reverse DNS...
Views: 3606
Article I am unable to send email to Yahoo or the emails to Yahoo are being delayed?
This is a new feature of Yahoo mail. It is using what is called Grey Listing to fight spam. You...
Views: 3388
Article I am unable to send mail through my mail (SMTP) server?
This usually indicates that there is a network problem on your end or your ISP (internet...
Views: 3587
Article I want my emails forwarded without leaving a copy of the email at the forwarding email address on my server?
If you want your emails to only get forwarded to your forwarder email address and do not want to...
Views: 3437
Article I want to use Default Address (catchall) because I have setup aliases for various companies?
Some users think that by setting up aliases like companyA@yourdomain.com and...
Views: 3364
Article Is my domain open relay?
If you are using a default address to catch all the invalid and unrouted emails to your domain,...
Views: 3503
Article Someone using my email (domain) to send bulk mail (spam)? I am getting a lot of returned emails.
This is called "collateral spam" and is mostly used these days by spammers. This is normal....
Views: 3544
Article What is an email auto responder?
Email auto responders will automatically send a customized auto response (that you compose) to...
Views: 3434
Article What is an Email POP account?
You configure a "private" email account for one or many users who will be receiving and sending...
Views: 3253
Article What is Default Address?
The default email address will "catch" any mail that is sent to an invalid email address for...
Views: 3329
Article What is email forwarding?
Email forwarding is a feature which forwards an email sent to an address within your domain to...
Views: 3365
Article What is the maximum size of email I can send/receive?
For our shared/SDX/reseller hosting, and users with cPanel on their VPS/dedicated, the maximum...
Views: 3275