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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article Can I get "Insert random program" installed on the server?
We do not allow background processes or extra daemons to be installed to shared servers. We do...
Views: 3362
Article Can I run a phpbb forum (message board) on my site?
Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for...
Views: 7709
Article Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan at any time. There are no...
Views: 3643
Article Do I have 24/7 access to my account(s)?
Yes you do. All of our customers have full access to their account every day, all day.
Views: 3340
Article Do I have to have your banner on my site?
Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to...
Views: 3481
Article Do I need to transfer my domain name to you if I sign up for your hosting services?
You are not obligated to transfer your domain name to us if you choose our hosting services. You...
Views: 3425
Article Do you actively monitor and manage your network 24/7?
Yes we do. We monitor our network on site and remotely on a constantly... if something happens...
Views: 3532
Article Do you allow IRC?
No. We do not allow IRC on our network on any plans or servers.
Views: 3520
Article Do you have a secure certificate that I can use?
Yes, or you can use your own cert which is a 128bit cert. Please see our Support for more...
Views: 3605
Article Do you have curl installed in your php?
Yes. What, were you expecting a longer answer?
Views: 3313
Article Do you have netPBM installed?
We sure do! This is set up on all of our servers. This is in the usual place as all of our...
Views: 3545
Article Do you host adult sites?
You can host adult sites on a vps or dedicated server provided that you agree and follow our...
Views: 3216
Article Do you offer 30 days money back guarantee for VPS?
All orders are eligible for a full refund within 30 days of the service start date or receipt of...
Views: 3453
Article Do you offer a money back guarantee?
Refund Policy differs from service to service, whereas: 1) Web Hosting and Reseller accounts are...
Views: 3245
Article Do you support ASP? Java/JSP? Cold Fusion?
Currently we do not support ASP, as we run only *nix servers, and there still isn't good support...
Views: 4600
Article Does CleoHost sell or share customer information to a third party?
We do not, and never will, share or sell client information to a third party.
Views: 3358
Article How can i contact you to enquire about your services ?
You cancontact us by sending email to, or alternatively, by filling up online...
Views: 3278
Article How do I move my site from my old host to your servers?
Transferring your account to us can be an easy process with zero downtime if done properly....
Views: 3545
Article How do I signup?
On any page of our site click the "SIGNUP NOW" button or "Order Now" link. Alternatively, you...
Views: 3242
Article How long after I sign up can I start building my site?
New Web Hosting and Reseller accounts are set up instantly upon the receipt of the payment. VPS...
Views: 3233
Article How many domain names may I have?
You can have as many as you want. In fact its common practice to register a few versions of your...
Views: 3247
Article Is it a problem if I'm not in the US?
Not at all! In fact, we already have customers in countries all over the world. If you don't...
Views: 3440
Article What are the timings for the sales department?
Current times are: 6 days a week (Monday to Saturday) from 9AM to 6pm (EST)
Views: 3324
Article What are the type of support you offer?
If you have any problems with setting up your web site, we are available via email and support...
Views: 3437
Article What kind of network connections do you have?
We are currently connected to the Internet via multiple gig-E and ds-3 connections to different...
Views: 3824
Article What packages/plans do you offer?
We offer a range of services such as shared webhosting, reseller plans, Virtual Private Servers...
Views: 3439
Article When can I begin using my account?
Accounts are set up and active within below given timeframe unless one of our fraud filters...
Views: 3113